Official Guide · Reference

Shadowrocket Purchase Guide

Check availability, purchase ownership, and restore options in the order that matches your situation.

Shadowrocket is available exclusively through the App Store. This guide explains what to check before buying, what your purchase record covers, and how to narrow down installation problems. For the store link and device information, visit the App Store guide. If you have already installed the app and want to follow the steps for importing, connecting, and testing, see the quick-start guide. Those pages cover access verification and the setup workflow; this guide serves as a reference for edge cases.

01 Store Availability and App Visibility

Whether Shadowrocket appears in search results depends first on what the current App Store storefront offers—not on your device’s appearance, system language, or the language of the webpage. The store displays apps based on factors such as account region, device compatibility, and applicable restrictions. A product page opening in a browser does not mean your account can buy the app. Check the product page, purchase button, and any notices shown in the App Store.

Web Storefront vs. Account Store

The region in a product URL selects a web storefront. Opening the US product page lets you view that storefront’s name, price, and description, but the URL does not change the region of your purchasing account. When you open the link in the App Store, the store may switch to the one associated with your account, ask you to confirm the switch, or report that the item is unavailable. Read any prompt before proceeding, then check your store account. The region in the address bar alone does not confirm that the storefront has changed.

Your device’s language and region settings mainly affect dates, formats, and some interface text. Changing the system language to English does not confirm that the App Store has switched storefronts. Changing how you connect to the internet is not evidence that your purchasing account’s region has changed, either. First check your account settings, then see whether the product page offers a purchase option, and only then troubleshoot loading issues. This avoids changing settings that have no bearing on purchase eligibility.

What you seeWhat it tells youWhat to do next
The product page opens in a browserThe web storefront can display product informationOpen the App Store and check your account and the purchase button
No search resultsThe app was not shown in searchOpen the product page from the App Store link on the download guide
A notice says the app is unavailable in your regionA regional restriction may apply to the current purchase setupCheck your account’s country or region; don’t start by changing your device language
A notice says the device is incompatibleThe device or system may not meet the requirementsRead the specific requirements in the compatibility section

Check search results and the product page separately

Search is one way to find an app, not the only way to confirm its availability. If searching for the full name Shadowrocket shows only similar-looking results, don’t choose the first one in the list. Open the specified product page through the App Store link on the download guide, then check whether the issue is a regional notice, a compatibility notice, or a general loading error. No search results and an explicit unavailability message on the product page are different evidence and require different next steps.

Visibility can also be affected by content and privacy restrictions, family management settings, or organization policies on the device. For example, purchase restrictions may leave the product page visible while blocking installation or payment. Ask the device owner or administrator to check the relevant settings. Don’t attribute every unavailable button to the storefront region, and avoid changing several restrictions at once just to test a theory.

Weigh the consequences before changing your region

Your account’s country or region can affect payment details, balance, subscriptions, and family membership. If you need to change it, review the current requirements in your Apple Account settings and use accurate information that belongs to you. A region change is not a switch that affects only one app. Before proceeding, check whether existing purchases or subscriptions depend on the current storefront, and allow time to complete account verification.

When comparing prices across storefronts, note the currency and check the payment confirmation screen. A price shown on a webpage is not necessarily the amount you will pay. Taxes, local pricing, and your account’s currency can all affect the final amount. Store listings vary by region and device requirements, so this guide does not provide a fixed list of supported regions. App visibility and purchase availability are determined by what the App Store shows for your current account.

02 Check Your App Store Account

To identify your current storefront, check the Apple Account used for Media & Purchases. In some situations, the account shown at the top of your device and the account used for App Store purchases may differ. Your device name, profile picture, or working iCloud sync does not prove that a purchase belongs to the account currently used by the store. Confirm the purchasing account first; this gives you a reliable basis for checking payment, restoring purchases, and Family Sharing.

Check the country or region in your account settings

On your iPhone or iPad, open the Apple Account section in Settings, tap Media & Purchases, then check Country/Region in the account settings. Menu names and layouts can vary slightly by system version. If asked to verify your identity, do so in the system interface. The goal is to read the current information, not change your region. You do not need to sign out of your entire device account just to check it.

Then open the App Store, go to your account page, and confirm that the purchasing account matches the one you just checked. This is especially important if a family member helped set up the device or you previously used another purchasing account of your own. You can keep a redacted account identifier in your personal records for future reference. Don’t include full account details, verification codes, or payment information in public screenshots.

The currency, recommendations, and language shown at the bottom of the store can offer clues, but they do not conclusively establish your account’s region. Pages may be cached, and your browser may retain a previously viewed storefront. If these clues conflict, check your account settings first, then reopen the product page and review its notices. Don’t infer your entire purchasing identity from a currency symbol, and don’t try to make a purchase just to guess which account is active.

Keep a record you can check before buying

Before purchasing, confirm three things: you control the purchasing account, its country or region reflects your actual circumstances, and your payment method works with that storefront. Compare these details with the app name, developer, and app ID to reduce the chance of discovering an account mix-up after payment. Keep only the information you need for your own records. You generally don’t need to save sensitive card details or a full billing address, and this guide never needs your account information.

If the system asks you to update a payment method, accept new store terms, or verify billing details, complete that request before checking the purchase button again. Account-level issues can affect multiple apps, so a problem occurring on the Shadowrocket page does not mean the app itself is unavailable for purchase. After resolving the account prompt, reopen the product page; this is usually more useful than repeatedly tapping the price.

Change one thing at a time when updating your region

If you do need to change your country or region, review the prerequisites shown in your system settings first. Account balance, active subscriptions, pending purchases, or family membership may require other steps. The requirements depend on what your account page says at the time. This guide does not present any restriction as a rule that always applies, nor does it recommend rushing a change to an existing account just to get one app.

After making one clear account change, return to the App Store and check the result. Don’t change the system language, region, network, and several account settings all at once. Even if the issue goes away, you won’t know which change fixed it. If a new prompt appears, note its wording, when it appeared, and which device you were using. That makes it easier to resume troubleshooting at the right step instead of repeating everything.

If you already bought the app but the product page shows a price, don’t confirm another payment yet. Check the current purchasing account, the original receipt, and your purchase history first. Having used the app on the same device proves only that it was installed at some point; it does not prove that the current account owns the purchase. For steps to find the record, see Switching Devices and Restoring Purchases. Once you’ve confirmed the account, follow the final chapter to troubleshoot store loading or account status.

03 Verify the App: Developer, Icon, and App ID

To verify Shadowrocket, check the developer name, official icon, and app ID together. The name can help you find the app, but it is not enough on its own. Search ranking, descriptive wording, and a similar-looking icon cannot replace product identity details. The safest approach is to open the specified product page and check all three before buying.

Check each of the three details

The developer should be Shadow Launch Technology Limited. App Store interfaces may label this information as the developer, provider, or seller. Open the full product details and check the name itself rather than relying on a search-result summary. Long names may wrap or be truncated in a list, so read the full name on the detail page instead of judging by the first few words.

The app ID is 932747118, shown in the product URL as id932747118. This number identifies the product; it is not an update number or a payment order number. Check the full number in the URL, and don’t mistake text on another page that mentions it for the product page itself. The site’s App Store link points to the specified product, but you should still verify the developer and icon after opening it.

Official Shadowrocket app icon: a blue-and-purple outlined rocket on a white background

Compare with the official icon

Compare it with the icon on the App Store product page. Use the icon as a visual check, but always verify the developer and app ID as well.

Use the image provided here as a reference for the official icon rather than relying on memory of its lines or colors. Display size, screen brightness, and the system background can affect how it looks, so don’t draw conclusions from scaling at the edges or minor display differences. Conversely, a similar appearance does not prove identity: check the icon, developer, and app ID together.

What to checkWhat to look forWhat can be misleading
DeveloperShadow Launch Technology LimitedNames in search summaries or description text
App iconThe official icon shown in this guideImages with similar colors or outlines only
App ID932747118Order numbers, article numbers, and other numbers

Verify once more before paying

After opening a search result, confirm the product name is Shadowrocket, check the developer in the full details, and verify the specified product link. If any of these details don’t match, stop and verify before proceeding. Don’t use “maybe the name just changed” as a reason to keep buying. Especially after returning to search results, switching webpages, or dismissing a prompt, make sure you’re still on the intended product page to avoid tapping an adjacent listing by mistake.

Price, rating, and description length are not part of the three identity checks. Prices may vary between storefronts, and store reviews do not prove that you are on the right page. This guide does not use ratings or download figures to verify the app, nor does it treat a particular price as a sign of authenticity. Check identity and price separately: the first confirms what you’re buying, and the second confirms how much this purchase costs.

Keep the verification details with your purchase records

Once verified, continue to the App Store guide for the store link and purchase information. If you want a record for your own reference, note the app name, developer, app ID, and purchasing account. Before saving a screenshot somewhere it will be shared, redact any account or billing information. Public questions don’t require a full receipt or proof of payment verification.

After installation, updates are handled through the App Store. A webpage describing a new feature does not prove that your device has been updated; check the store’s update status and the settings actually available in the app. Product identity, account purchase history, and current installation status are three different things. Verifying the app before purchase makes it easier to troubleshoot later interface differences by checking the system, device, and app state instead of guessing what you bought.

04 Purchase and One-Time Purchase Details

Shadowrocket is a paid client with a one-time purchase. The US storefront price is about $2.99; other storefronts display local currency, and the amount on the App Store payment confirmation screen is final. Don’t treat this reference price as fixed across regions or assume that an amount on one receipt applies to every account. Verify the app’s identity as described in the previous section before buying.

Check the item and amount before paying

After you tap the purchase button on the product page, the system shows the item and asks you to confirm. Check the app name, amount, and current purchasing account, then complete the required identity verification. If the page asks for additional payment details, provide them in the system interface. If you don’t see a clear purchase confirmation, don’t immediately try again. Return to the product page, check the button, and review your purchase history so you don’t mistake a network delay for a failed transaction.

Payment completion and download completion are separate states. The store may create a purchase record before the app enters the queue or starts downloading. A network interruption, insufficient storage, or device restrictions can delay installation after payment. Treat this as “purchased but not installed,” not as a reason to buy again. Once you confirm the purchase record, focus on the download status, device requirements, and any store notices.

Manage app purchases and existing connection details separately

Your App Store purchase history confirms ownership of the client; it cannot restore your subscription URL, server password, or remote service status. Likewise, being able to use an existing subscription does not mean the current purchasing account owns the app. These are managed in different places, so check both when switching devices. You can move on to connection testing only after reinstalling the client and restoring your existing configuration.

A subscription you already have may contain a server list, update URL, or other details provided by the original service. Its validity, availability, and account permissions are not determined by the client’s one-time purchase. If the app opens but a connection fails, check the imported information and protocol settings first; buying the app again will not restore a connection. For the setup sequence, see the quick-start guide.

Understand purchase history, updates, and repeat purchase prompts

Where permitted by App Store rules, the same purchasing account can redownload the app from its purchase history. Device eligibility, system requirements, and whether the purchase is universal are determined by the App Store listing. A one-time purchase does not give every account an automatic purchase record, nor does it mean every device is compatible. Check the product page’s compatibility section and the account’s purchase history separately.

App updates are distributed through the App Store. Whether an update button appears depends on the device’s installed version and what the store offers. This guide does not list specific version numbers or release dates. If an update asks you to verify an account, check whether it is the original purchasing account. Being able to open the store with your current account does not mean it can update an item associated with a different account. Don’t enter details repeatedly if you don’t recognize the account prompt.

To check a charge, compare the purchase history, order details, and payment record statuses. A preauthorization or pending transaction in your payment provider’s records is not proof of a duplicate charge just because the amount looks similar. First check whether the store has completed the purchase. Then resolve any difference in the payment provider’s display. If the status is still unclear, use the purchase support option on your device and keep your order details private.

What to do after purchasing

After purchasing, wait for the app to install and open normally, then prepare your existing subscription or server details. An empty list on first launch does not mean the purchase is missing: purchasing the client and importing server information are separate steps. For refunds or billing issues, follow the App Store request process and wait for its decision. This guide cannot promise a specific processing time, and a refund outcome is not a prerequisite for technical troubleshooting.

05 Install and Open Shadowrocket on iPhone and iPad

Get Shadowrocket on both iPhone and iPad from the same specified App Store product page. System requirements, supported device types, and whether the purchase is universal are determined by the App Store listing. Don’t assume that your current device meets the requirements just because the app runs on another one. Purchase ownership may be the same, but system and management restrictions can differ, so check the compatibility section before installing.

iPhone: Install First, Then Authorize Connections

On iPhone, open the store from the iPhone instructions, confirm the purchase or purchased status, and wait for installation. If the icon remains on Waiting or shows download progress, check the App Store notice first, then check your network and available storage. There’s no need to set up the app before installation is complete. A clear sequence makes it easier to tell a store issue from a later connection issue.

On first launch, the app may not yet contain any server details you’ve imported. This means the client has not been configured; it does not indicate a failed purchase. Prepare a subscription or server details you already have, check their source and contents, and then import them. Don’t paste unknown text into the app or add unverified connection details just to test whether the purchase worked.

When you first establish a connection, the system may ask permission to add a VPN configuration. This is the system’s authorization prompt for network configuration. Proceed only after verifying the app’s identity and understanding the action. This authorization is separate from App Store payment authorization and does not confirm that your subscription details are correct. Even after allowing the system configuration, check the selected server, Global Routing, and connection result. If you aren’t ready to connect, you can stop after reviewing the configuration.

iPad: Check Purchase History and App Setup Separately

On iPad, first confirm the account used for purchases, then check the product’s availability. If that account already has a purchase record, check Purchased items or the product page to see whether you can redownload it. Don’t pay again simply because you’ve switched device types. Eligibility for your iPad and the scope of the purchase are determined by the App Store listing; having the same device account on both devices is not a substitute for checking the purchasing account.

The iPad interface may change with screen size, orientation, and app state, so tutorial text may not appear in exactly the same place. Look for the actual entry names, such as Home, Config, and Settings, rather than tapping fixed coordinates from an image. If a setting is missing, check which page you’re on and which item is selected before assuming the feature is unavailable. Don’t re-import the same content repeatedly to refresh the interface.

A successful setup on iPhone does not mean the same subscription URL or configuration file is automatically available on iPad. Purchase history covers getting the app; whether configuration is synced, backed up, or needs to be imported again depends on the mechanisms provided by the app and system. Keep a usable copy before migrating. After import, check the server count, selected item, and configuration name instead of assuming an empty or old list means syncing has finished.

Run a quick check before connecting

Before first use, check three things: whether your existing server details are complete, whether Global Routing is set to Config, Proxy, or Direct, and whether the system allows the app to create the required network configuration. Each serves a different purpose, so none can replace the others. In particular, results from testing Direct or Proxy do not prove that rules in Config are correct. For details, see the three Global Routing modes.

Compatibility with Mac, Apple TV, and Apple Vision can be checked in the compatibility section of the same App Store product page. System requirements and whether the purchase is universal are determined by the App Store listing. This chapter’s instructions focus on iPhone and iPad and should not be applied directly to other devices. If a device is managed by an organization, first confirm that its policies allow installation and the relevant network configuration.

06 Switching Devices, Reinstalling, and Restoring Purchases

When switching devices, restore app purchase eligibility and your configuration separately. The former is verified through App Store purchase history; the latter depends on configuration you’ve kept, a system backup, or a migration method the app actually supports. Redownloading Shadowrocket does not prove that your subscription and rules were restored. Likewise, seeing the app icon in a device backup does not replace checking the purchasing account and installation status.

Prepare before erasing your old device

While the old device is still available, note identifying details for the original purchasing account and confirm that you can complete its identity verification. Then check whether your existing subscription, manually added servers, and Config settings have a recoverable source. Configuration may contain passwords or subscription credentials. Keep it somewhere you control; don’t copy it into public documents or images for convenience.

If you’re considering reinstalling to troubleshoot, first decide what you want to test. Deleting the app may remove local data, so it should not be the first response to every issue. Check whether the app is purchased, whether it opens, and whether your configuration can be exported or obtained again before deciding to reinstall. Back up any manually entered details that exist in only one place. If you’re not sure you can restore them, keeping the current installation is usually safer than deleting it immediately.

Restore the app from the original purchasing account

On the new device, open your App Store account page and look for Purchased items or the section listing apps associated with your purchases. Menu names may vary by system version. The goal is to view the account’s purchase history, not just the current search results. Find Shadowrocket, verify the product identity again, tap the store’s redownload button, and wait for installation to finish.

If you can’t find it, first check which account appears on the original purchase receipt, then check for hidden purchases, list filters, or a change in storefront. Not seeing the app in search and not finding it in Purchased items are different issues. If a change in region or availability affects redownloading, follow the App Store’s current guidance. A previous purchase does not guarantee that redownloading will always be available in every situation.

What to restoreWhere to check firstWhat to verify afterward
App purchase historyApp Store history for the original purchasing accountThe product is available to download as purchased
Existing subscriptions and serversYour own backup and original informationItems are complete and settings match
Rules and configurationA saved copy of the configurationThe selected Config matches what you expect
System connection authorizationThe authorization prompt on the new deviceConfirm again if needed

Pause if the product page shows a price again

If the product page shows a price again, check the account and original purchase history before paying. A common mix-up is using one account for the device and another for Media & Purchases. Another possibility is that you originally accessed the app through an eligible Family Sharing purchase rather than buying it yourself. First determine how you originally got the app, then check either your own Purchased items or the family purchaser’s records.

Use the same approach if an account verification prompt appears during an update. An app running on one device does not prove that the current store account is the original purchasing account. If you’re unsure who owns the purchase, check the order history rather than repeatedly trying different accounts. Keep the existing app and configuration while resolving the account question to avoid adding local data recovery issues.

Check your configuration after restoring the app

After reinstalling, open the app and confirm the basic interface works before restoring your existing information. Check the subscription name and contents, server settings, selected configuration, and Global Routing. If the old configuration has changed, don’t assume it’s identical just because the filename matches. Keep a copy before importing, then run a small test to confirm that the rules and server selection are as expected before restoring automatic connection settings.

If the connection fails after restoration but the purchase and app launch are both working, move on to configuration troubleshooting rather than repeating account steps. Follow the connection failure checklist to check your existing server details, test results, and system time. Device migration is complete when purchase ownership is confirmed, configuration has a known source, and connection behavior has been tested—not just when the app icon reappears.

07 Family Sharing: Eligibility and Checks

To determine whether Family Sharing applies to your purchase, check both the Shadowrocket App Store listing and your family group’s current settings. Support information on the product page does not mean every family member is eligible to download it. Whether purchase sharing is enabled, members’ account regions meet the requirements, and the purchase is visible can all affect the result. Follow the current information shown in the store and family settings.

Identify the purchaser and the family member

Family purchase sharing requires an eligible purchase in the family group. The purchaser’s order history and the path another member uses to access the app are different, so first identify who bought it, then check the family relationship. Joining a family group does not automatically turn every historical app into a separate purchase owned by each member, nor does it establish eligibility after leaving the group.

The purchaser should confirm that Shadowrocket appears in their purchase history and that the purchase can be shared with the family. Each member should confirm they’re using the correct account in the family group. These checks can be done on each person’s own account and device; there’s no need to exchange sign-in details. If the group uses purchase approval or age-related restrictions, the relevant organizer should review the system prompt instead of having members tap the download button repeatedly.

Look for the family purchase

On the family member’s device, open the App Store account page and find the family purchase or family members’ apps section. Select the person who bought the app, then look for Shadowrocket. The section name varies by system version; the key is to open the purchaser’s shareable items, not just search your own purchase history. Verify the developer and app ID before downloading so you don’t mistake a similarly named app for the family purchase.

If the app doesn’t appear, check whether purchase sharing is enabled as required by the system, whether the purchase is hidden, and whether the member’s storefront region meets the family requirements. Check the list again after each change. Don’t change family members, regions, and multiple account settings at the same time. Family membership changes can have additional restrictions; leaving and rejoining the group should not be a routine way to refresh a list.

Payment method and purchase eligibility are separate

A family group may involve the organizer’s payment method, purchase approval, or a member’s available balance. The payment confirmation screen and Apple’s current rules determine how a charge is processed. Product support for Family Sharing indicates that the purchase may be used through family sharing; it does not tell you which payment method will be charged for a new purchase. If the page still shows a price, first determine whether you’re trying to redownload a family purchase or start a new one.

If a family member could previously download the app but now sees a price or unavailable notice, review any changes to family membership, purchase sharing, hidden purchases, or account region. Comparing what changed is more useful than simply restarting the device. If needed, have the purchaser check their own purchase status first, then have the member check the family list. This avoids confusion from both sides making changes at once.

Sharing the app purchase does not share configuration

Even when Family Sharing lets a member install the app, existing subscriptions, server passwords, and configuration files are not automatically shared. Each person should use connection details they already own and are authorized to use. Family purchase sharing does not change the terms of a remote service or show that a subscription can be used on multiple devices at once. Check those terms in the original service information.

When helping a family member with setup, respect each person’s information boundaries. Don’t share screenshots containing passwords in public spaces or forward subscription URLs as ordinary web links. To compare settings, you can compare field names, protocol types, and redacted values. The person using the app should import the details on their own device. They should also understand what a system authorization prompt allows before confirming it.

Consider what you’ll need for future restoration

If you access the app through a family purchase, note who bought it and which family sharing path you used so you can restore it after switching devices. If you leave the family group, turn off purchase sharing, or other conditions change, recheck download and update eligibility under the store’s rules. Don’t assume it will stay exactly the same. If you decide to buy the app separately, first confirm the existing purchase record and the account that would be charged rather than testing eligibility by attempting payment.

08 App Not Found, Download Problems, and Next Steps

Troubleshoot access issues by stage: first check whether the product page opens, then whether your account can buy or redownload the app, and finally check the download and installation. Only move on to import and connection troubleshooting after the app opens normally. Record the full notice and where it appeared to avoid treating “not listed,” “payment incomplete,” “download pending,” and “server connection failed” as the same issue.

Choose your first check based on what you see

If you can’t find the app in search, use the specified link on the App Store guide to check the product page. If it says the app is unavailable in your region, check the country or region of your purchasing account. If the product page loads but you can’t buy the app, review account verification, payment, and device restriction notices. If a download is already in progress, check your network, available storage, and compatibility instead of repeatedly changing your account’s region.

If the download remains pending, check whether other items are queued and read any App Store error messages. Confirm that your network can reach the store and your device has enough free storage, then use the system’s pause, resume, or retry options as appropriate. Change one condition at a time and allow time to see what happens. If you already have a purchase record, repeating the purchase is usually not necessary to fix a download transfer issue.

Where it stopsCheck firstDon’t assume
Product page unavailableStore region, compatibility, and restriction noticesThere is definitely a problem with the in-app configuration
Payment won’t completePurchasing account, billing, and identity verificationServer settings need to be changed
Purchased, but download is pendingApp Store download status, network, and storageYou must buy it again
App opens, but connection failsExisting details, system authorization, and routing settingsThe purchase record has expired

Resolve account issues in the App Store stage

If the system asks you to accept terms, add billing details, or verify your account, follow the prompt first. Incorrect date or time settings can also affect verification or secure connections, so check that automatic time setting is enabled and correct. Don’t delete the app as a substitute for resolving an account issue, especially if you haven’t backed up your configuration. If the store continues to report an error, keep the message and use the official support options available on your device.

When describing the issue, include the device type, whether the system meets the store requirements, whether the error occurs during search, payment, or download, and whether you already have a purchase record. Redact account identifiers, order details, and screenshots as needed. The exact error message is more helpful than full payment information. Existing subscription URLs and server passwords are unrelated to App Store access and should not be included.

Once the app opens, move on to configuration checks

If the app opens normally but there’s no server list, import a subscription or server details you already have. If a list is present but the connection fails, check the selected item, protocol settings, and system authorization, then review Global Routing. Config applies the rules in the selected configuration; Proxy and Direct handle traffic differently. An enabled switch alone does not prove that requests followed the intended route.

The following Shadowrocket configuration excerpt illustrates how rules relate to the final policy. The example domains are for syntax demonstration only and do not provide a connection service. The excerpt contains none of your server details. Don’t replace your existing configuration to troubleshoot an App Store download. Only study it as part of configuration setup, and keep a copy of your original first. Then read rule order and FINAL to understand what each line does.

[General]
bypass-system = true
dns-server = system

[Rule]
DOMAIN-SUFFIX,example.com,PROXY
IP-CIDR,192.168.0.0/16,DIRECT
GEOIP,CN,DIRECT
FINAL,PROXY

DOMAIN-SUFFIX matches domain suffixes, IP-CIDR matches IP address ranges, GEOIP matches results from the relevant geolocation database, and FINAL handles requests that did not match earlier rules. PROXY and DIRECT in the example are policies; they do not indicate purchase status. Verify actual routing together with the selected configuration, server, and DNS behavior.

Final checks for common questions

Why does the App Store say the app is unavailable when I can see a price on the web?

The web storefront may differ from the store used by your account. Check the country or region under Media & Purchases, then review device compatibility and restriction notices. Seeing the app on the web does not prove that your current account can buy it.

Payment is complete, but the app hasn’t installed. Should I buy it again?

Check your purchase history first. If a record exists, troubleshoot the download status, network, storage, and device requirements instead of paying again. If the product page shows a price, check the original purchasing account.

Why do I still need to import my own information after restoring a purchase?

A purchase record restores eligibility to get the client; subscriptions and configuration are separate data. After confirming the app opens, restore them from your own backup or existing information, then verify the settings and connection using the guide.

After completing these checks, keep a clear record of purchase ownership and a copy of your configuration. Then follow the quick-start guide to import, choose a routing mode, connect, and test. If a later issue occurs only with automatic connections or background use, see On Demand conditions and background battery troubleshooting as needed; there’s no need to repeat the entire App Store purchase process.